Tuesday started off with delightful serendipity. At the breakfast buffet I met Ginny Redish, an original guru of usability practice. It was one of her books I encountered about ten years ago that turned me on to the subject when I was preparing to teach at George Brown. The day's session was a pre-conference tutorial by Todd Warfel on persona development, a topic I am actively interested in. I came away with some good advice and more confidence in what I've been doing in persona work. It was a workshop session, so we got a chance to play in small groups. I have to say our group did the best job of generating a persona in half an hour! I managed to hit the bookstore on the lunch break and got Bill Moggridge's book. Wednesday's sessions start off with the conference keynote by Canadian UCD superstar Bill Buxton.