A few days ago I encountered a foreign object in a container of yogurt. I thought at the time that I should report it, but almost passed on the idea because it seemed too much trouble. Finally, I went to the manufacturer's website, not optimistic that it would be helpful. Boy, was I wrong. Their contact form was lengthy and a bit annoying, but ultimately it worked and I felt I had done my duty. Not more than three hours later, I had a phone call expressing concern and asking if they could pick up the offending item. By the next morning, it was in the hands of a charming person -- a poster girl for low-fat yogurt herself -- and I was promised a cheque for my trouble. The money really doesn't matter; I presume it's to reimburse me the cost of the yogurt. What's more the point is that I really do believe they'll analyze the thing and try to figure out how it got into the food. It was sharp and about an inch long, so it really could have hurt a child. I know they are just meeting Canada's food service requirements, but it was done efficiently and with personal care. That's how customer service should work. And I will continue to buy the brand.